Returning material of BIOM® and accessories

As mentioned in our document “Returning Material Description for BIOM® and acessories”, items that were used in the OR (operation room) can only be accepted with documented proof of performed reconditioning. These measures serve to protect employees at OCULUS Optikgeräte GmbH. It is absolutely necessary, to start pre cleaning/pre-conditioning immediately after each surgery. Clean or disinfect the BIOM® 5 by machine, as this is much more effective. Follow our conditioning instructions for BIOM® 5 and accessories.

When returning products of the SDI®/ BIOM® product group back to OCULUS Optikgeräte GmbH, please make sure to include the mentioned document in each shipment. To better assign and control returned material, please contact us prior to any intended return, to receive an RMA-number (identification number for the return of goods). This will enhance the transactions and help to assign and control returned goods much quicker. Please mention your RMA# visible on all accompanying papers.

Description RMA: Return Merchandize Authorisation or Return Material Authorisation

Please note: OCULUS Optikgeräte GmbH will send surgical equipment, that does not meet the above mentioned conditions, to an external company for professional reconditioning of the goods. For this procedure we will charge a processing and sterilization cost of 75, -EUR for each shipment.

OCULUS Optikgeräte GmbH will dispose the following items, in case they are included in the shipment, reprocessing of the mentioned products would be uneconomical or impossible:

  • Disposable products (e.g., BIOM® ready/BIOM® Optic Set)
  • BIOM® accessories (e.g., drive belt for BIOM® c/cl, cable support for BIOM® c/cl, sterilizable rubber cap for knurled screw, sterilizable rubber cap for SDI® 4)

Please note and follow the mentioned instructions, to ensure a fast and smooth transaction of the operations.

 

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